What does it mean to be a Vice President, Information Technology at GLS?
The Vice President, IT Infrastructure provides strategic leadership and operational oversight for enterprise infrastructure, cloud platforms, networking, telecommunications, collaboration services, end-user computing, production operations, disaster recovery, and infrastructure security. The role is accountable for ensuring that technology platforms are secure, reliable, scalable, resilient, and aligned with business objectives while supporting regulatory requirements. The position partners closely with internal teams and business leadership to deliver enterprise technology capabilities and operational excellence.
How will you drive value within the organization as a Vice President, Information Technology?
- Develop and execute the enterprise infrastructure and IT operations strategy in alignment with business objectives, and regulatory obligations
- Lead the design, delivery, and support of enterprise infrastructure services, including cloud platforms, networking, telecommunications, collaboration technologies, end-user computing, service desk, and production operations
- Ensure the availability, performance, scalability, and resiliency of technology platforms effectively support business operations
- Provide leadership for cloud strategy, infrastructure modernization, automation, and continuous improvement initiatives
- Oversee enterprise technology operations, service management, change management, and operational support functions
- Oversee enterprise telecommunications and contact center platforms, including telephony, voice infrastructure, carrier services, and Five9 operations, ensuring availability, scalability, resiliency, performance, and alignment with business and customer experience objectives
- Oversee Infrastructure Engineering and DevOps services, including automation, infrastructure-as-code, deployment platforms, system monitoring, platform reliability, and engineering practices that improve scalability, security, and operational efficiency
- Lead disaster recovery, technology resiliency, backup, and recovery programs to meet established recovery objectives.
- Partner with Information Security to implement and maintain infrastructure security controls, vulnerability remediation, identity and access management, and regulatory compliance requirements
- Support internal and external audits, regulatory examinations, risk assessments, and remediation activities
- Establish infrastructure standards, operational metrics, service level objectives, and reporting processes to measure performance, risk, and service quality
- Manage strategic technology vendor relationships, contract negotiations, and service provider performance