Vendor Manager - Telecom Expense Management TEM - Astreya

Job Description:

Vendor Relationships & Critical Escalations : Serve as the primary point of contact for vendor inquiries, invoice resubmissions, tax/banking updates, and corporate restructuring (e.g., name changes or acquisitions). Proactively manage supplier relationships from an invoicing and payment perspective. Immediately mitigate critical past-due notifications or disconnect notices by securing written commitments to prevent service disruptions.

Billing & Dispute Resolution : Direct complex billing issues to resolution and initiate cost-saving claims when billed amounts deviate from contractual terms. Identify and investigate billing discrepancies—including rate mismatches, unauthorized back-billing, charges for terminated services, and invalid future billings. Partner directly with suppliers to ensure uninterrupted service while disputes are actively addressed.

PO Lifecycle & Financial Operations : Oversee the funding lifecycle to guarantee timely invoice payments. Manage PO activity by monitoring low-fund conditions, evaluating foreign exchange (FX) impacts, consolidating purchase orders, and facilitating PO transfers or replacements.

Data Integrity & System Management : Maintain precise system records and ensure data integrity across Telecom Expense Management Systems, ERPs (SAP), buying tools, and internal database platforms. Collaborate with cross-functional partners to uphold data quality throughout the end-to-end process.

Cross-Functional Collaboration : Partner closely with negotiators, project managers, contracts, and corporate finance teams to enforce compliance with contracted commercial terms.

Basic Qualifications:

Education : Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Experience : 8+ years of experience in telecom expense management, vendor management, accounts payable, procurement operations, or commercial supply chain functions.

System Proficiencies :

Demonstrates a high level of technical proficiency across Google Workspace, Microsoft Office (Excel, Word), and modern collaboration tools, with a proven ability to quickly master new software and digital workflows.

Hands-on experience with Telecom Expense Management Systems (TEMS) (e.g., Rivermine).

Familiarity with Enterprise Resource Planning (ERP) tools (e.g., SAP Fiori, Ariba, Buying Hub).

Experience using enterprise ticketing platforms (e.g., Remedy, ServiceNow, or similar systems).

Financial & Analytical Skills : Proven ability to interpret complex commercial contracts, analyze line-item invoices, calculate foreign exchange (FX) variances, and execute usage analyses.

Communication & Collaboratio n: Exceptional written and verbal communication skills with a track record of effectively managing supplier relationships, updating stakeholders, and navigating high-priority operational escalations.