Software Engineer
McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies.
McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.
The experienced and highly skilled Technical Service/Support Specialist will deliver industry leading technical support for McNeilus products to the McNeilus Dealer Network and Large Fleet Customer service teams. The ideal candidate will possess exceptional technical troubleshooting abilities (electrical, hydraulic, and mechanical), strong communication skills, and a passion for providing top-tier support to our customers. This role involves diagnosing and resolving technical issues, providing detailed product support, managing knowledge bases, and collaborating with cross-functional teams to ensure customer satisfaction and product efficiency.
YOUR IMPACT
These duties are not meant to be all-inclusive, and other duties may be assigned:
Provide technical assistance and support for incoming queries and issues related to all models of McNeilus Refuse Collection Vehicles.
Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.
Document all customer interactions and technical issues in the customer relationship management (CRM) system.
Provide assistance as a team mentor, one on one or through group activities. Assist with customer calls, when necessary, through conferences, chats, emails or other communication tools.
Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic and software issues on equipment.
Utilize technical documentation and resources to provide accurate solutions and guidance.
Escalate unresolved issues to internal teams and/or management for guidance.
Follow up with customers to ensure issues are fully resolved to the customers’ satisfaction.
Support internal team members with troubleshooting tips in the chat group environment.
Share product content, documents or other troubleshooting content with the team.
Utilize current knowledge articles for resolving customer issues.
Communicate knowledge article usage to the customer base.
Communicate with the knowledge writer team if inaccuracies are found.
Develop new article content, formatted for transition into the knowledge article template.
Stay current with product development, industry trends, and best practices for product support.
Participate in ongoing training to maintain high levels of product knowledge and support skills.
Provide material in team meetings to assist others with product knowledge and current issues with resolution guidance.
Posted August 13, 2026