Job Description
The vCIO establishes and maintains strategic relationships with client leadership, providing guidance on technology roadmaps, budgeting, and business alignment. The role focuses on reducing risk, improving business outcomes through technology, and serving as a trusted advisor and advocate for clients.
Job Responsibilities
Client Engagement
- Conduct regular onsite or remote Strategic Business Reviews (SBRs) with client stakeholders.
- Maintain consistent communication and relationship-building touches with clients.
- Ensure high levels of client satisfaction by monitoring feedback, addressing concerns, and following up on unresolved issues.
- Serve as an advocate and escalation point for clients within the organization.
Strategic Planning & Alignment
- Develop and maintain strategic technology roadmaps for each client.
- Define and track clear business and technology alignment objectives.
- Assist clients with IT budgeting and cost forecasting.
- Identify and communicate IT risks, compliance requirements, and mitigation strategies.
- Provide thought leadership on emerging technologies and industry trends.
Solution Design & Oversight
- Collaborate with the Design Desk to prepare technology proposals, solution specifications, and project scopes.
- Review and validate project plans, budgets, and outcomes against client business goals.
- Guide clients in evaluating technology investments through ROI and TCO analysis.
- Conduct scope reviews with clients before the client signs the proposals
Internal Collaboration
- Coordinate closely with Client Success, Security, and Support teams to ensure alignment across delivery.
- Provide oversight on service and accounting escalations, ensuring issues are resolved to the client’s satisfaction.
- Contribute to training, mentoring, and development of staff.
- Support cross-department initiatives to deliver outstanding customer service.
Governance & Administration
- Maintain documentation including client files, SBR notes, and roadmap records.
- Ensure compliance with company policies and procedures.
- Perform additional responsibilities as assigned.
Job Qualifications
Education & Experience
- Bachelor's degree in Business, Computer Science, Information Technology, or a related field; equivalent professional experience may be considered.
- Broad knowledge of IT infrastructure, telecommunications, business applications, and emerging technology trends.
- Experience working with Microsoft environments, network infrastructure, and cloud technologies.
- Understanding of regulatory and compliance frameworks such as HIPAA, PCI, GDPR, and similar standards.
- Demonstrated ability to retain clients by deli