About the Role
We are looking for a deeply curious and insight-driven UX Researcher to help us understand how people connect, communicate, seek guidance and build trust in digital spaces.
You will lead research across the product lifecycle, from identifying unmet user needs and validating early concepts to evaluating live experiences and uncovering the reasons behind engagement, retention and drop-offs. Your research will directly influence product strategy, design decisions and the evolution of our consumer platform.
Key Responsibilities
- Plan and conduct qualitative and quantitative user research across different stages of product development.
- Use interviews, contextual inquiries, diary studies, usability testing, surveys and behavioural analysis to understand users.
- Translate broad product questions into clear research objectives, hypotheses and research plans.
- Evaluate user journeys, prototypes and live product experiences to identify friction, unmet needs and opportunities.
- Study user behaviour around identity, anonymity, trust, privacy, community participation and digital networking.
- Partner with Product, Design, Growth, Engineering and Data teams to integrate research into everyday decision-making.
- Build user personas, behavioural segments, journey maps and opportunity frameworks grounded in real evidence.
- Analyse research findings alongside product metrics such as activation, engagement, retention and feature adoption.
- Conduct competitive and category research to identify emerging user behaviours and experience patterns.
- Present findings through compelling narratives, clearly separating observations, interpretations and recommendations.
- Maintain a structured research repository that allows teams to access and reuse insights.
- Establish continuous research practices, including regular user conversations and rapid concept validation.
What We Are Looking For
- 3–6 years of experience in UX research, user research, design research, behavioural research or a related field.
- Strong command of qualitative research methods and working knowledge of quantitative approaches.
- Experience conducting usability studies for mobile or consumer-facing digital products.
- Ability to move beyond what users say and uncover the underlying motivations behind their behaviour.
- Strong analytical thinking with the ability to identify patterns across incomplete or conflicting information.
- Excellent communication, facilitation and stakeholder-management skills.
- Ability to work in a fast-moving environment where products and assumptions evolve quickly.
- Comfort working closely with designers, product managers, data analysts and engineers.