ABOUT THE ROLE
The UX Researcher owns understanding how customers and internal users actually experience Volta's platform — surfacing the friction points, mental models, and unmet needs that shape a better product. Working closely with design and product management, you will bring rigorous, evidence-based insight into a fast-moving product organisation building genuinely complex infrastructure.
This is an opportunity to establish research practice at an early stage — helping define not just what gets researched, but how research gets done and used at Volta.
WHAT YOU WILL BE DOING
- Plan and conduct qualitative and quantitative research with customers and internal platform users
- Partner with design and product management to identify research priorities aligned to roadmap needs
- Run usability testing on new and existing platform features
- Synthesise research findings into clear, actionable insights for product and design teams
- Build and maintain a repository of research findings, personas, and user insights
- Help define and evolve research methods and practices as the function matures
- Advocate for the user's perspective in product and design discussions
- Track the impact of research on product decisions and outcomes over time
WHAT YOU BRING
- Experience as a UX researcher, ideally on technical, developer-facing, or infrastructure products
- Strong grounding in both qualitative and quantitative research methods
- Comfortable researching complex, technical workflows and translating them into clear insights
- Experience partnering closely with product managers and designers to shape roadmap decisions
- Excellent synthesis and communication skills, able to make research findings actionable
- Self-directed, comfortable establishing research practice in a fast-moving environment