UX Researcher Senior/Staff-level - synthesia

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Synthesia is moving from a single product to a multi-product platform, and research is about to become one of the pillars that determines whether we get that transition right. You'd be joining as our first full-time UX researcher, working directly with product, design, and engineering on the bets that will define what Synthesia looks like over the next few years, including a new real-time, agentic product where we're figuring out an entirely new modality as we build it.

This is a Senior IC role. You'll own research end-to-end and shape how the function itself takes form.

WHY NOW

We've validated the appetite for research. Persona and jobs mapping shaped the first version of our newest product, and there's a strong pull from PMs, designers, and leadership for more. What we don't have yet is a full-time researcher who can operate across the whole product portfolio.

The next six months contain some of the highest-stakes decisions we'll make: how the assistant experience should evolve, what drives adoption of the new product, and how we activate users in their earliest moments. Research should be shaping the direction on all three.

WHAT YOU'LL BE DOING

- Running a combination of strategic and tactical qualitative research across our product portfolio, from generative discovery through evaluative studies on live product experiences

- Holding a macro view of where research can create the most leverage, and moving fluidly between product areas based on where your expertise is most needed

- Building out a participant panel and ReOps practices so recruiting stops being a bottleneck, and shaping the light research operations we need as we scale

- Influencing how PMs, designers, and leadership frame problems. This role has a real thought leadership and change management element, and pure execution won't be enough

- Partnering closely with our Product Data team; you'll bring the qualitative depth alongside their quantitative work, together forming the insight backbone that feeds into product and exec decisions

- Presenting findings to executives and shaping decisions at the top of the company