UX Researcher - Approvalmax

ApprovalMax provides end-to-end accounts payable automation for businesses using cloud accounting systems such as Xero and QuickBooks Online. We have 20,000+ businesses worldwide across 70+ countries and strong product-market fit built over 8+ years. Our team is distributed across the UK,Serbia, Moldova and Portugal, and we work remote-first.

Why this role exists:

We recently sat down with our colleagues across the business to understand how product decisions get made here. It gave us a clear, shared picture of where we're strong and where we have real opportunities to sharpen how we work. Three stood out: bringing user research in earlier so we can validate ideas before we build, measuring whether launches land through meaningful post-launch metrics, and moving from a reactive rhythm to a more proactive one. Underpinning all three is the opportunity to establish a dedicated, independent research capability, so insight is gathered consistently and objectively, and every team can draw on the same trusted evidence base.

This is what the role is here to build. You are our first dedicated UX Researcher and the founder of a research function inside Product Experience. Your job is to make product decisions here evidence-led: to put a validation step in place before we build, to establish honest post-launch measurement, and to be the independent, trusted voice whose findings give every team a shared footing. This is a build-from-the-ground-up role. There is no existing research practice, no participant pool, and no research ops team behind you. That's the opportunity.

Role purpose:

You will build ApprovalMax's research practice from zero and use it to change how we decide what to build. In a typical month six months in, you'll be running a mix of generative and evaluative studies, interviews and usability sessions with accountants, bookkeepers and finance teams, paired with behavioural data , and turning what you find into recommendations that actually move the roadmap. You'll partner closely with Product Managers to make research a normal, expected part of how they work, rather than something that happens occasionally when there's time.

Just as important as running studies is bringing the wider team with you. You'll facilitate workshops that pull PMs, designers and engineers into the research rather than presenting at them, and you'll build trust and get buy-in from Customer Success and Customer Support so they help open the door to our customers. Our users are busy, risk-averse finance professionals who protect their time; earning access to them, and treating the internal teams who own those relationships with care, is core to the job.