UX Researcher - Accenture Federal Services

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

We're reinventing a large enterprise data platform, and we need a senior researcher who can close the loop between user feedback and continuous product improvement. This role will set the tone for research across product design, communications, and customer success efforts. You’ll work with designers, analysts, and service design practitioners to synthesize qualitative and quantitative data – and help teams better understand what would make a user’s experience intuitive, accessible, and seamless.

The Work

• Design and lead research studies across generative and evaluative methods, from discovery through delivery
• Support team designers and analysts to facilitate or moderate sessions
• Ensure the quality and structure of research findings feeding our research repository
• Turn qualitative and quantitative findings into insights that shape design, content, and customer-facing strategy
• Manage participant recruiting
• Present findings and recommendations directly to stakeholders and leadership
• Partner with design and engineering leads to align research with design and delivery milestones

What You Need

• Bachelor’s degree in human behavior or related field, or equivalent experience​
• 4+ years of CX/UX research experience, planning and running studies in person and remotely
• Experience training or mentoring junior researchers in research best practices
• Working knowledge of both generative and evaluative research methods (card sorting, journey mapping, moderated and unmoderated testing)
• Comfort integrating qualitative and quantitative data into a single narrative
• Practical experience using gen-AI or agentic tools (NotebookLM or similar) to support a research workflow
• Proficiency with collaboration tools like Figma, Confluence and standard research tooling at a team-wide or enterprise scale

Bonus Points

• Master's Degree
• Experience on a large-scale federal IT program
• Prior experience leading a research workstream or team
• Familiarity with SAFe delivery

Security Requirements