UX Business Analyst - Hrishi Digital Solutions Pty Ltd

Hrishi Digital Solutions is sourcing a UX Business Analyst for a 12-month contract engagement with the Northern Territory Government, supporting digital projects delivered by DPS within the Department of Corporate and Digital Development (DCDD).

This role applies a human centred lens across a full range of business analysis tasks, covering requirements planning and management, elicitation, analysis and documentation. You will support the Program Manager and BA Lead with execution of the Program, drawing on human centred design skills including user research, information, interaction and interface design, usability reviews and testing, alongside project and time management and technical writing.

Day to day you will facilitate stakeholder workshops, engage and collaborate with project team members (especially technical, change and testing roles), and document business requirements in a human centred way so they are relevant to both business system owners and front-end system users. That includes personas, user flows, user journeys and persona user stories. You will also support translation of business requirements into functional and non-functional specifications, and contribute to gap analysis between current-state and future-state HR processes.

KEY DUTIES AND RESPONSIBILITIES

• Initiate and lead user centred business analysis, documentation and design activities to deliver intuitive, efficient and accessible digital solutions
• Collaboratively facilitate user requirements definition through workshops, interviews and focus groups with vendors, project team members and stakeholders to elicit, analyse and document business and functional requirements, and manage requirements traceability
• Conduct user research to understand user contexts (business and public users as needed), operational needs, matters of concern, and requirements
• Document user research findings using personas, user journeys, wireframes and prototypes to support future-state design, ensuring alignment with functional business requirements
• Support the implementation or enhancement of HR systems through collaboration and engagement with solution architects, subject matter experts, stakeholders and vendors to ensure requirements are incorporated into system design
• Support configuration reviews and solution validation, and contribute to change impact assessments
• Work closely with the organisational change management (OCM) team to support training material development and end-user readiness activities
• Work closely with the Program team to monitor project scope and deliverables
• Undertake and support testing activities including preparing and executing test plans and test cases, conducting a range of usability tests and reviews that are fit for purpose, and undertaking accessibility tests and reviews to validate and refine solutions, including user acceptance testing