KEY RESPONSIBILITIES:
- Coordinate, diagnose and troubleshoot incoming employee calls.
- Install, configure, and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment.
- Assist in the set up and conduct extensive controlled testing on all new technologies within the facility.
- Interact with corporate IT on escalated issues.
- Troubleshoot, repair, and perform general maintenance, testing, installation, and upgrade to computer systems and peripheral equipment throughout the facility.
- Responsible for the general administration, installation, and relocation of all telephone systems.
- Establish user ID’s and appropriate security levels for all business users within the facility.
- Provide systems support for all computer automated distribution equipment, including printers and scanning, production, and conveyor systems.
- Prepare status reports and documentation on all work requested and performed.
- Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
- Provide case status updates to management and end-users.
- Support and maintain effective relationships with users.
- Implement standard operating procedures and customer service guidelines relating to IT support.
SPECIFIC KNOWLEDGE & SKILLS:
- Knowledge of current Windows operating system, MS Office Suite, AS/400, Mobile Device management
- Ability to perform basic equipment maintenance and repair, lift and move desktop terminals and printers, explain system procedures and techniques.
- Familiar with distribution systems equipment.
GENERAL SKILLS & COMPETENCIES:
- Basic understanding of industry practices
- General proficiency with tools, systems, and procedures
- Basic planning/organizational skills and techniques
- Good decision making, analysis and problem solving skills
- Good verbal and written communication skills
- Basic presentation and public speaking skills
- Basic interpersonal skills
- Developing professional credibility
WORK EXPERIENCE:
Typically 2 to 4 years of related professional experience.
PREFERRED EDUCATION:
Typically a Bachelor's Degree or global equivalent in related discipline.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.