Software Engineer
Coordinate internal teams to fulfil customer service requests.
Highlights:
Permanent job opportunity
Great remuneration & benefits
Great career progression
5 days work week, normal office working hour
good experience in preventive maintenance, familiar with ITIL framework are welcome
Location: Ubi
Responsibilities:
Assist and support service request, issues tracking and documentation.
Assist in customer communication.
Maintain all service documentation and records.
Coordinate internal teams to fulfil customer service requests.
Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency.
Update and track internal inventory and update documentation.
Requirements:
Diploma or Degree in Engineering, IT, Network Engineering, or related field.
Minimum 2–3 years of experience in technical support, service operations, and basic logistics coordination.
Exposure to a technology-driven or service delivery environment preferred.
Familiarity with ITIL processes (Incident, Problem, Change Management).
Ability to track multiple service requests and issues, ensure timelines are met.
Basic understanding of IT or technical service workflows.
Experience in troubleshooting system or network-related incidents.
Ability to work in a high-pressure, 24/7 operational environment.
Focused on responsiveness, service recovery, and satisfaction.
Strong ability to maintain accurate records and reports.
Able to coordinate and facilitate between technical and non-technical teams.
Proactive in identifying issues and driving resolution.
Willingness to participate in on-call support rotation.
We regret only shortlisted candidates will be notified.
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Posted July 22, 2026