Highlights:
- Permanent job opportunity
- 5 days work week, normal office working hour
- Great remuneration & benefits
- Great career progression
- Location: Ubi
Key Responsibilities:
- Handle inquiries and requests from customers and address their needs
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
- Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis
- Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment
- Generate progress reports for clients and management within the company
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Collect and analyse data to learn about customer behaviour
- Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly
- Act as a customer advocate with a focus on improving the buying experience
- Monitor and analyse customer’s usage of our product and solution
- Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships
Requirements:
- Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
- Possess minimum 4 years of account and customer experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is preferred
- Have strong network and cyber security in the enterprise and government sector
- Critical thinking and problem-solving skills
- Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
- Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Interested applicants, please click on “Apply Now” or email to dicksern@trustrecruit.com.sg with provided your latest resume in MS WORD format with below information.
- Last drawn salary
- Expected salary
- Notice period
- Reason for leaving
We regret only shortlisted candidates will be notified.
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