Upmarket Solutions Engineer, Zoom Phone

What You Can Expect

As a Senior Solutions Engineer for Zoom Phone in our Upmarket segment, you'll be at the forefront of enterprise communications innovation. You'll serve as a trusted technical advisor, helping large organizations transform their telephony and collaboration experiences. This role offers the unique opportunity to work across customer-facing and internal teams—from designing solutions that solve complex business challenges to collaborating with product and engineering teams to shape the future of Zoom's telephony platform. You'll thrive in a dynamic, growth-oriented environment where your expertise directly influences both customer success and product evolution.

About the Team

You'll join a collaborative team of technical experts who are passionate about delivering enterprise-grade communications solutions. Our team works closely with Sales Engineers, UCaaS Advisors, Product Management, Architecture, and Quality Assurance teams to ensure Zoom Phone meets the highest standards for reliability and performance. We value knowledge sharing, continuous learning, and cross-functional collaboration. Together, we're building the future of enterprise telephony while supporting each other's growth and development.

Responsibilities

Translating business objectives into comprehensive telephony solution strategies for enterprise customers

Partnering with Sales Engineers, UCaaS Advisors, and specialists to align technical recommendations with customer needs

Collaborating with product, architecture, and quality teams to test and validate new telephony features before production release

Demonstrating advanced UCaaS and CCaaS solutions to technical and executive audiences

Diagnosing and troubleshooting complex telephony and network configurations during proof-of-concept phases

Influencing product roadmaps by sharing customer use cases and market insights with Product Management teams

Delivering targeted demonstrations showcasing telephony integrations, AI-powered features, and workflow automations

Creating and maintaining technical documentation to support solution delivery and sales enablement

Mentoring team members on advanced telephony concepts and best practices

What We're Looking For

Bringing 7+ years of experience in technical pre-sales or customer-facing engineering roles

Demonstrating expert-level understanding of telephony technologies, including SIP, RTP, QoS, COS, codecs, and PBX architectures

Applying strong knowledge of enterprise networking fundamentals: routing, switching, LAN/WAN, firewalls, TCP/IP (IPv4), DNS, and SBCs

Understanding UCaaS and CCaaS market landscape, including competitors like Microsoft, Cisco, RingCentral, Amazon, and 8x8

Collaborating effectively across departments—product management, QA, architecture, and customer success

Comm