Unified Communications - Solution Architect - General Dynamics Information Technology

Other

IT Infrastructure and Operations

Camp Springs, Maryland

Key Skills For Success

Avaya

Cisco

Unified Communications

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Job Description

The Enterprise Unified Communications (UC) Solutions Architect will be a key participant in the implementation of all new UC systems and technologies, ensuring these implementations are completed, documented, tested, and integrated into UC enterprise services. This position will stay abreast of organizational business changes, projected modernizations and upgrades, and technology trends and future changes being performed by vendors, to recommend the most current and effective technology improvements and evolutions to Enterprise UC systems. This position is the Tier3 Expert in the design, implementation, and operation of Enterprise Unified Communications core infrastructure technologies and equipment. This position is responsible for providing oversight of global operations, maintenance, and continuous improvement of Unified Communication services on a fast-paced U.S. government contract, with a focus on providing a high-quality customer and end user experience.

Roles and Responsibilities

• Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered
• Hands on experience with Unified Communication Audio, Video technologies and Cisco Networking technologies
• Lead the planning, securing, and forecasting of Enterprise UC initiatives globally
• Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service
• Define and create a well-organized quality UC system architectures that will promote reliability and ease of maintenance
• Lead the integration and interoperability of UC with multiple applications and platforms
• Provide support and assistance in UC fault isolation and performance management processes as requested
• Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements
• Provide real-time assistance to UC Multimedia Operations staff and troubleshooting efforts in an on-demand function
• Liaison with internal and external technical resources to define optimum solutions to quality challenges
• Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment