Purpose and Impact:
In support of a challenging, critical, and rewarding program that provides integrated voice, video, and data services throughout the Information Technology lifecycle, Amentum is seeking a Senior Unified Communications Engineer to join our dynamic team of IT professionals dedicated to fostering a positive and collaborative work environment. You must be a critical thinker, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes.
Work Schedule: 5 Days (Mon – Fri); 8 hrs/Day; 40 hrs/wkly
Essential Responsibilities:
The duties and responsibilities of the Senior Unified Communications Engineer include, but are not limited to the following:
- Develop and implement comprehensive unified communications solutions tailored to the specific needs of the organization, focusing on scalability, security, and optimal performance to ensure long-term effectiveness and adaptability to evolving business requirements
- Install and set up unified communications systems, encompassing VoIP, video conferencing, instant messaging, and collaborative platforms, to ensure seamless integration and efficient functionality across the organization
- Monitor and manage the performance and stability of unified communications infrastructure, proactively identifying and resolving issues, while conducting routine maintenance, updates, and security patches to maintain continuous, optimal operation
- Integrate unified communications systems with other IT components, including network infrastructure, Active Directory, and cloud services, to create a cohesive and efficient technological environment that supports seamless communication and collaboration
- Implement security protocols to safeguard communication channels, data, and endpoints, while adhering to security standards and regulations to maintain a secure and compliant environment
- Offer technical support to end-users, troubleshoot and resolve communication-related issues, and provide training as needed to enhance user proficiency and system effectiveness
- Develop and update comprehensive documentation for unified communications systems, covering configurations, procedures, and best practices to ensure clear guidance and consistency in system management and troubleshooting
- Work closely with vendors and suppliers to acquire hardware, software, and services, while managing vendor relationships to maintain timely delivery, quality, and alignment with organizational needs
- Create and uphold disaster recovery plans and procedures to maintain business continuity in the event of system failures