Are you a strategic, technically skilled underwriting professional who loves building high performing processes, mentoring others, and shaping the future of underwriting operations? MEM Insurance is seeking a collaborative and forward thinking Underwriting Technical Manager to join our team.
In this role, you will blend deep underwriting subject matter expertise with operational leadership—designing and maintaining systems, ensuring compliance, optimizing workflows, and strengthening underwriting quality across the organization. You’ll lead critical initiatives, champion continuous improvement, and serve as a trusted partner to underwriting, IT, compliance, actuarial, and external stakeholders.
If you’re energized by improving processes, building technical excellence, and supporting a culture of innovation and inclusivity, we’d love to meet you.
Essential Duties & Responsibilities Underwriting Quality, Governance & Training
- Lead MEM ’s Underwriting Quality Assurance program, analyzing results to identify trends, risks, and training needs.
- Develop and maintain QA methodologies, standards, and reporting that align with underwriting guidelines and compliance expectations.
- Provide oversight and direction on quality trends and corrective actions that strengthen consistency and performance.
- Lead development and delivery of underwriting training; serve as a technical expert and resource on complex issues.
- Maintain underwriting guidelines, manuals, procedures, and authority statements.
System Oversight & Process Optimization
- Provide leadership to the Underwriting System Support Staff, ensuring efficient day to day operations.
- Partner with IT to evaluate, plan, and implement system enhancements and issue resolutions that improve efficiency and eliminate redundant work.
- Lead or support cross functional projects that advance process and technology improvements.
- Identify emerging system or operational issues and collaborate with business partners to develop effective solutions.
Technical Underwriting Leadership & Book Management
- Serve as a high level technical underwriting authority, evaluating and approving complex or high value accounts within assigned authority.
- Administer and oversee NCCI and proprietary rules, rates, and forms for Workers Compensation.
- Draft proprietary endorsements and coverage language; maintain manuals, policy forms, and statistical coding.
- Analyze exposures, inspection reports, financials, and risk characteristics to determine coverage and pricing.
- Review premium, loss, and performance trends to support profitable growth and participate in rate review analyses.
Regulatory, Compliance & Partner Relations
- Monitor, evaluate, and communicate impacts of legislative or regulatory changes on underwriting practices.
- Partner with L