Underwriting Help Desk - Atlantic Coast Mortgage

Key Responsibilities

• Assist underwriters with data entry, document verification, and application status updates.
• Utilize Excel and underwriting software to track and analyze mortgage application metrics.
• Ensure compliance with regulatory requirements and internal policies during the underwriting process.
• Communicate effectively with applicants, loan officers, and internal stakeholders to resolve queries.
• Maintain accurate records and audit trails for all underwriting activities.

Requirements

• Proficiency in Microsoft Excel and familiarity with mortgage underwriting platforms.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Knowledge of mortgage regulations and compliance standards.
• Previous experience in a help desk or support role within the mortgage industry is a plus.