Travel Claim Examiner and Customer Service Representative

Job Summary:

As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience.

Your Impact:

Independently process travel claims in accordance with associated policies

Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations

Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner

Consistently meet established performance standards, including quantity and quality claims processing standards

Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions

Ability to function independently within established guidelines.

Maintain HIPAA compliance

Successful Candidate Will Have:

Effective time management skills

Ability to function independently within established guidelines

Excellent interpersonal, verbal, and written communication skills

Intermediate skill level in Microsoft Office programs

Problem/issue resolution capability

Ability to work effectively in a fast-paced team-based environment

About One80:

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Pay Range:

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex,