onsite
Transition Service Desk Manager - Support - Experis France
Software Engineer
Seeking a Transition Service Desk Manager to lead and transform an evolving Service Desk. Focus on strengthening operational fundamentals and accelerating performance.
About the role
Key Responsibilities
- Take control of Service Desk activities.
- Clarify roles, responsibilities, and scopes.
- Structure incident and escalation management processes.
- Ensure reliability of operational planning and organization.
- Balance workload and capacity, and respect deadlines.
Requirements
- Experience in Service Desk transition and transformation.
- Proven ability to structure and optimize IT support processes.
- Strong understanding of incident and escalation management.
- Excellent organizational and planning skills.
- Leadership experience in a technical support environment.
Skills
incident managementit service managementprocess improvementteam leadership