Summary
Ensures overall success of Managed Services’ Transition projects by acting as the project leader and process expert in planning and directing the successful onboarding of new customers into the Logicalis Managed Services’ platform including but not limited to: Infrastructure Remote Monitoring & Management, Managed Cloud Services, Data Center, Security, Collaboration, Network, and Service Desk services.
Essential Duties and Responsibilities
- Ensures successful onboarding of Managed Services' (MS) clients through collaborative planning and execution leveraging Logicalis and customer IT resources.
- Maintains working knowledge of IT Service Management and ITIL principles.
- Provides expertise during pre-sales process in conveying the value of the Logicalis MS Transition Methodology in migrating the customer to our support platform.
- Develops project design approach and documentation as key expert/consultant.
- Identifies project dependencies and develops project implementation plan in order to meet required timelines and requirements.
- Manages expectations and executes communication plans to ensure stakeholder support.
- Identifies transition project risks and implements mitigation plans as needed.
- Works with management to ensure appropriate technical resources from Professional Services and Managed Services are assigned and supporting integration.
- Monitors and manages key Transition KPIs in order to drive continuous improvement and standardization.
- Communicates directly with customer and key stakeholders regarding Transition project health, issues, risk, and key decisions as the primary authority for onboarding activities.
- Responsible for quality gates validations and a clean handover of a functional program to Managed Services Operations.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
Travel Expectations
Supervisory Responsibilities
This job has no direct supervisory responsibilities but indirectly manages various Logicalis Professional Services and Managed Services resources assigned to Transitions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.