Training Supervisor

About the Role

SupplyHouse.com is seeking a Training Supervisor to join their growing OH Fulfillment Center network. This individual will report to the Assistant General Manager and be responsible for designing, delivering, and managing employee training programs across the fulfillment center. This role involves identifying skill gaps, developing engaging curricula, participating in new hire orientation and onboarding, and reinforcing workplace safety standards to maximize productivity and promote a culture of continuous learning and operational excellence.

Responsibilities

• Design, implement, and evaluate effective onboarding, upskilling, and compliance training programs aligned with organizational goals.
• Coordinate and deliver training for new hires and re-training for existing team members to ensure SOPs are followed and observed.
• Participate in new hire orientation, reinforcing workplace safety methods and introducing company processes and performance expectations.
• Manage all instructor-led training and facilitate new hire roundtables and train-the-trainer sessions.
• Develop and distribute surveys, interviews, and questionnaires; facilitate the creation of interactive training content and assessments.
• Conduct regular training needs assessments to identify skill gaps across departments.
• Lead collaborative meetings with leadership to determine training needs and develop an administration process.
• Contribute recommendations for continuous learning and development needs; identify enhancements to current training curriculum to generate higher productivity, accuracy, and safety.
• Crosstrain in various fulfillment center departments to perform multiple distribution-related functions and ensure well-rounded program design.
• Develop and maintain training documentation and records to track training compliance and implementation of best practices.
• Ensure all training materials, SOPs, and online resources are accurate and up-to-date.
• Monitor and track employee progress throughout the training lifecycle; analyze feedback and measure the effectiveness of training modules.
• Lead informational meetings to prepare and educate team members on new processes and procedures.
• Immediately address all personnel and performance-related incidents that arise.
• Coordinate with other departments on processes and procedures to align on communication and best practices.
• Attend and participate in site Leadership meetings.
• Lead by example and maintain professional standards in the workplace at all times.

Requirements

• High school diploma or GED equivalent.
• 2-4 years of experience in instructional design, corporate training, or a supervisory/leadership role in a fulfillment, warehouse, or distribution environment.
• Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards.
• Demonstrated ability to train, coach, and develop associates to achieve departmental goals.
• Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures.
• Strong understanding of safety practices and ability to promote a safe and compliant work environment.
• Fundamental understanding of inventory, supply chain, and logistics concepts.
• Proficiency with Microsoft Office applications (Word, Outlook, and Excel).
• Strong problem-solving and time management skills; strong attention to detail.
• Superior verbal and written communication skills.
• Ability to work independently, multitask, and follow process and standard procedures.

Preferred Qualifications

• Prior experience collaborating cross-functionally to implement process improvements or operational initiatives.
• Familiarity with performance management, including conducting feedback sessions and supporting employee development.
• Experience with Learning Management Systems (LMS) or e-learning content development tools.