We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
- Conduct onsite and virtual training sessions for key customers on the installation, operation, and maintenance of our data center cooling products.
- Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations.
- Facilitate engaging sessions using demonstrations, scenarios, and guided practice rather than lecture‑only delivery, travelling to customer or training locations as needed
- Use the LMS to manage virtual course setup, enrollment, attendance tracking, completions, and surveys
- Provide (or connect) customers with technical support and mentorship during installation and maintenance processes, alongside other members of the Services team.
- Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs.
- Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness.
- Maintain up-to-date knowledge of our products and services to provide accurate and relevant training.
- Adapt and maintain existing training materials as necessary for clarity, accuracy, and learner effectiveness
- Collect and analyze customer feedback to continuously improve training programs and materials.
- Travel to customer locations as the need arises to deliver onsite training.
- While we have this role posted in multiple locations, we will only be making 1 hire*
YOU HAVE:
- Bachelor's degree in a related field or equivalent work experience.
- Validated experience providing technical product training and technical writing, preferably in a customer-facing role in the data center space.
- The ability to digest complex technical concepts from manuals or other materials and translate them into learner-friendly materials.
- Excellent communication, presentation, and problem-solving skills.
- Experience working with an LMS or remote training platforms.
- Ability to work independently and balance multiple training sessions simultaneously.
- Willingness to travel 25-50% of the time to customer locations as needed. A valid driver's license is required.
- Ability to work 100% remotely from a home office anywhere in the US, ideally in CT or ET time zones.
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day