Overview
The Training Operations & Learning Systems Administrator provides strategic and operational support for ServiceLink ’s learning technologies and training operations. This role is responsible for the administration, optimization, and evolution of the Learning Management System (currently Saba Cornerstone) while also coordinating training operations and supporting enterprise-wide training initiatives. While supporting the functions of the training team, this position leads learning system enhancements, evaluates and implements new LMS capabilities, manages learning related projects, and owns training data, reporting and audit responses. The role balances hand on system expertise with project leadership, operational coordination, and vendor relationship management to ensure training programs are effective and aligned with business needs.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will…
- Lead the creation and ongoing maintenance of training programs in Saba/Cornerstone LMS
- Provide LMS technical knowledge and support for our learners, training team and other business lines
- Serve as the primary owner of LMS initiatives, including evaluation, selection, testing, implementation, and rollout of a new LMS
- Coordinate training operations including learning calendars, vendor course management, training records, and learner communications
- Analyze training and learning metrics to uncover trends, measure program effectiveness, and support continuous improvement aligned to business outcomes
- Function as a liaison between training, business units, LMS vendors, and external content providers
- Lead training related audit readiness and external audit responses, acting as the primary point of contact for client audit calls and documentation review
WHO YOU ARE
You possess …
- Advanced knowledge and hands on experience administering an enterprise LMS platform (Saba/Cornerstone preferred) for a multi-departmental workforce
- Expertise in evaluating, recommending, and implementing learning technology solutions
- Strong project management skills, with experience leading cross functional initiatives
- Excellent analytical skills, including ability to interpret data, identify trends, and communicate insights clearly
- Experience supporting audits, compliance initiatives, and quality assurance efforts
- Strong written and verbal communication skills with the ability to collaborate across teams
- Exceptional organizational skills and the ability to manage multiple priorities simultaneously