remote
Training & Quality Assurance Specialist - dinotech
Software Engineer
Seeking a Training & Quality Assurance Specialist to enhance customer-facing operations. This role focuses on improving service quality and developing effective training programs.
About the role
Key Responsibilities
- Develop and deliver comprehensive training programs for customer-facing teams.
- Monitor and evaluate service quality, identifying areas for improvement.
- Create and maintain training materials and quality assurance documentation.
- Implement quality assurance processes and best practices.
- Provide feedback and coaching to team members to enhance performance.
- Analyze customer feedback and performance data to drive strategic improvements.
Requirements
- Proven experience in training and quality assurance roles.
- Strong understanding of customer service principles and best practices.
- Excellent communication, presentation, and interpersonal skills.
- Ability to develop and deliver engaging training content.
- Experience with performance analysis and reporting.
Skills
quality assurancetrainingcustomer serviceprocess improvementdocumentation