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Training and QA Manager, US Healthcare Operations - imagenet
Engineering Manager
Seeking a Training and QA Manager for US Healthcare Operations. This hybrid role focuses on developing and implementing training programs and ensuring quality assurance within the call center environment.
About the role
Key Responsibilities
- Develop and deliver comprehensive training programs for US Healthcare Operations staff.
- Implement and manage quality assurance processes to monitor performance and identify areas for improvement.
- Analyze training needs and performance data to create targeted development plans.
- Ensure adherence to healthcare regulations and company policies.
- Collaborate with stakeholders to enhance operational efficiency and service quality.
Requirements
- Proven experience in training and quality assurance, preferably within the healthcare sector.
- Strong understanding of US healthcare operations and compliance requirements.
- Excellent communication, presentation, and interpersonal skills.
- Ability to analyze data and implement effective process improvements.
- Experience in managing training programs and performance metrics.
Skills
process improvement