Training and Implementation Specialist - risr/

Full-time, permanent position. The role is based in Melbourne, Australia, and the company works remotely.

Salary: $100,000 to $110,000 (depending on experience) plus super, profit share.

Applications close: 9th August 2026

Why this role exists

Our customers rely on the risr/ platform to deliver high-stakes and workplace-based assessments that really matter to institutions, professionals, and ultimately patient care. For our software to have the impact it’s designed for, customers need to be onboarded smoothly, configured well, and confident using it independently or as part of a managed service.

This role exists to make that happen not just through great training, but by designing clear, scalable learning and implementation experiences that enable customers to get up and running quickly, with minimal friction and minimal reliance on one-to-one support.

The role at a glance

As a Training & Implementation Specialist, you’ll guide customers through the onboarding and implementation of our assessment solutions.

You’ll work closely with customers to understand their goals and processes, support them through change, configure the platform to meet their needs, and ensure their users are ready to launch with confidence.

Crucially, you’ll also help us move away from repeated, manual training by creating clear, solution-focused documentation and learning resources that make onboarding easier, faster, and more consistent for everyone.

What you’ll be doing

Customer onboarding & implementation

• Lead customers through onboarding and implementation, from early discovery through to launch.
• Build on early discovery carried out with our solution specialists, capturing functional requirements and existing processes, so customers experience a seamless transition into onboarding
• Configure systems to support customer needs, working calmly through complexity where required.
• Support customers through change, recognising that new systems and processes can feel daunting.

Learning, enablement & documentation

• Design and maintain clear, practical learning and implementation resources (guides, walkthroughs, solution definitions, SOPs).
• Turn recurring customer questions and challenges into reusable documentation, learning collateral and system improvements.
• Reduce reliance on live granular training by enabling customers to self-serve confidently, freeing up more time to focus on more complex areas of the implementation.
• Continuously improve onboarding materials based on customer feedback, usage patterns, and evolving product capabilities.

Training & support

• Deliver tailored training sessions where they add the most value, focusing on outcomes, not just features.
• Provide thoughtful s