Trainer / Change Manager Type: Contract (Time & Materials) – fully remote Language Requirement: Fluent in English & French
Summary
We are seeking a proactive and detail-oriented Trainer / Change Manager to lead organizational change management and training activities across technology solution initiatives and related releases.
This role will be responsible for developing and executing change strategies, creating communication and training materials, coordinating training delivery, and ensuring business readiness for system and process changes.
The ideal candidate will have strong communication skills, a solid understanding of change adoption best practices, and experience supporting large-scale transformation or technology-driven projects.
Key Responsibilities
- Partner with project teams to plan and execute change management strategies that promote user adoption and minimize disruption.
- Develop and maintain a structured change management framework, including stakeholder analysis, impact assessments, readiness plans, and adoption tracking.
- Design, develop, and deliver training content (presentations, job aids, e-learning modules, and videos) tailored to various user groups.
- Coordinate and schedule training sessions (virtual and/or in-person), ensuring participation across impacted teams and regions.
- Manage communications related to business and system changes, including announcements, updates, and stakeholder briefings.
- Establish and maintain a centralized repository for training materials, job aids, FAQs, and user support documentation.
- Collaborate with business and functional leads to identify training needs for ongoing releases and initiatives.
- Conduct post-training evaluations and gather user feedback to measure effectiveness and continuously improve delivery.
- Act as the primary point of contact for end-user queries related to change initiatives and training support.
- Maintain documentation for change and training activities to support knowledge transfer and ongoing reference.
- Ensure all change and training activities align with organizational governance and compliance standards.
- Drive continuous improvement in change management and training practices across the program.
Qualifications
- Bachelor's degree in Communications, Human Resources, Organizational Development, Business, or a related field.
- 3+ years of experience in change management, training, or communications within large-scale transformation or technology solution environments.
- Proven ability to plan and execute end-to-end change management and training initiatives.
- Strong written and verbal communication skills in both English and French .
- Experience designing and