remote
Trainee Technical Support Engineer - Everymatrix
Software Engineer
Seeking a Trainee Technical Support Engineer to provide technical assistance for iGaming software solutions. This role involves troubleshooting and customer support for SaaS products.
About the role
Key Responsibilities
- Provide first-line technical support to customers via various channels.
- Troubleshoot and resolve technical issues related to iGaming software and platforms.
- Escalate complex issues to senior support engineers or relevant teams.
- Document support interactions and resolutions in a knowledge base.
- Assist in the testing and deployment of new software features.
Requirements
- Basic understanding of technical support principles and customer service.
- Familiarity with SaaS products and B2B software environments.
- Ability to troubleshoot technical problems effectively.
- Good communication and interpersonal skills.
- Interest in the iGaming industry is a plus.
Skills
customer supportcommunicationproblem solving