Trading Systems Production Support Specialist, Assistant Vice President - statestreet

We are looking for a senior hands-on individual contributor to provide critical production and operational support for traders, portfolio managers, and investment teams. The role requires strong knowledge of the trading lifecycle, proven L2 support experience, major incident management expertise, excellent business-facing communication skills, and the ability to drive automation-led support improvements. This is a business-facing, in-office position requiring a minimum of four days per week in the office. The role requires close collaboration with traders, portfolio managers, application development teams, infrastructure teams, vendors, and support partners in a fast-paced, high-pressure environment where responsiveness and business impact are paramount.

What you will be responsible for

As a Trading Systems Production Support Specialist , you will be responsible for:

Provide hands-on Level 2 (L2) production support for front-office trading, investment management, Order Management System (OMS), Execution Management System (EMS), and market data platforms, ensuring high availability and timely resolution of production issues.

Serve as the primary business-facing individual contributor (IC) point of contact for traders, portfolio managers, and investment professionals, providing timely support and resolution during trading-day issues and incidents.

Use front office and trading lifecycle knowledge to diagnose issues across order capture, routing, execution, booking, allocations, confirmations and post-trade handoffs.

Lead Major Incidents, coordinate cross-functional teams, manage stakeholder updates and drive timely service restoration.

Troubleshoot complex application, data, database, messaging, and infrastructure issues by leveraging expertise in SQL, Unix/Linux, APIs, XML/JSON, FIX, and SWIFT technologies.

Partner with development, infrastructure, vendor and business teams to drive permanent fixes and operational resilience.

Use AIOps, observability tools, and AI-SRE practices to improve event correlation, anomaly detection, predictive monitoring, and alert quality.

Create or support self-healing agents, automated runbooks and AI-assisted workflows for repeatable L2 troubleshooting scenarios.

Maintain SOPs, runbooks, knowledge articles, operational metrics, and support documentation.

What we value

Strong knowledge of trading workflows, OMS/EMS, market data and business-critical front office applications. Good understanding of the full trading lifecycle, including order capture, routing, execution, trade booking, allocations, confirmations, reconciliations and settlement dependencies.

Hands-on expertise in SQL, Unix/Linux, Shell scripting, Autosys or enterprise scheduling tools.

Working knowledge of FIX protocol, SWIFT protocol, APIs, XML, JSON and messaging-based application flows.