onsite
Track Lead - SharePoint Administration - HCLTech
Software Engineer
Seeking a Track Lead for SharePoint Administration to manage operational support, access, incident resolution, and service reliability for the Box platform. This role involves escalation, vendor coordination, and continuous improvement.
About the role
Key Responsibilities
- Manage operational support for the Box content collaboration platform.
- Oversee user and access management, including onboarding and offboarding.
- Resolve incidents and service requests within defined Service Level Agreements (SLAs).
- Coordinate with End-User Computing (EUC) and Box vendor support for escalations.
- Support governance, audits, and implement continuous service improvement initiatives.
- Ensure security adherence and maintain service reliability for the platform.
Requirements
- Proven experience in application support and administration, preferably with content collaboration platforms.
- Strong understanding of user and access management processes.
- Demonstrated ability to resolve technical incidents and manage service requests effectively.
- Experience coordinating with third-party vendors and internal support teams.
- Familiarity with governance, audit processes, and service improvement methodologies.
Skills
sharepointadministrationaccess management