onsite
Track Lead - PaaS Azure, Azure IaaS, Azure DevOps - HCLTech
Software Engineer
Lead the PaaS/Azure support track, driving operational excellence, SLA compliance, and AI‑enabled automation while guiding cross‑functional teams in Azure IaaS, Azure DevOps, and cloud service delivery.
About the role
Key Responsibilities
- Oversee end‑to‑end support and operations for Azure PaaS, IaaS, and DevOps pipelines, ensuring service availability and SLA adherence.
- Lead a team of engineers, providing coaching, performance feedback, and career development to maintain high productivity.
- Design and implement AI‑driven automation scripts (e.g., PowerShell, Python) to streamline routine tasks and improve incident resolution times.
- Collaborate with architecture and development groups to integrate new services, perform capacity planning, and optimize cost efficiency.
- Drive continuous improvement initiatives using ITIL best practices, root‑cause analysis, and knowledge‑base enhancements.
Requirements
- 5+ years of hands‑on experience managing Azure cloud environments, including IaaS and DevOps tooling.
- Strong background in AI/ML concepts and automation using scripting languages such as PowerShell or Python.
- Proven leadership experience in a technical support or operations setting, with a focus on SLA management.
- Solid understanding of IT Service Management (ITIL) processes and incident/problem management.
- Experience with Linux/Windows server administration and monitoring tools in cloud contexts.