onsite
Track Lead - Desk Side Services - HCLTech
Software Engineer
Lead the design, development, and maintenance of automation tools for asset management and ITIL processes, leveraging ServiceNow, CMDB, Python and PowerShell to improve reporting, streamline operations, and deliver high‑quality code.
About the role
Key Responsibilities
- Design, develop, and maintain automation solutions that integrate with ServiceNow and CMDB to improve asset management reporting and data flow.
- Implement ITIL‑aligned processes and tools to ensure consistent, cost‑effective service delivery.
- Collaborate with cross‑functional teams to produce high‑quality, maintainable code and support existing automation projects.
- Respond to client requests, troubleshoot issues, and provide timely enhancements to automation scripts.
- Monitor performance of automation tools, identify optimization opportunities, and drive continuous improvement.
Requirements
- Strong experience with ServiceNow platform and CMDB concepts.
- Proficiency in scripting languages such as Python and PowerShell for automation development.
- Solid understanding of ITIL frameworks and asset management best practices.
- Ability to work collaboratively in a fast‑paced environment and deliver reliable code.
- Excellent problem‑solving skills and a focus on operational efficiency.
Skills
servicenowitilpython