TLM, Embedded Experiences - openai

ABOUT THE TEAM

The Cooperative AI team is scaling to devices and embedded operations and user experiences.

Our model-powered scaled workforce and knowledge system are moving on to the edge and powering our devices and edge experiences. By leveraging OpenAI’s state-of-the-art models and technologies, in production and in the lab, we develop systems that reason and work autonomously with customers and with our workforce responsible for operational work.

We carry real workloads for critical systems across finance, sales, customer support, integrity, product insights, internal operations, and now devices to drive insights into product and industry. We partner closely with internal teams and external customers globally, operating in a hyper-fast feedback loop where many of our users are just a few steps away.

This proximity allows us to iterate quickly, validate impact in real time, and accelerate industry impacting learnings and systems builds.

We are a highly multidisciplinary, self-contained team focused on transforming the workplace via smart systems, knowledge, scalable and reliable primitives that apply world-class AI capabilities across domains. Our mission is to learn fast and transform how humans collaborate with AI at scale.

ABOUT THE ROLE

We are looking for a Technical Lead Manager to lead a team of engineers building AI-native embedded experiences and operations-forward systems.

In this role, you will perform both hands-on technical leadership and small team management. You will drive business outcomes, architecture and technical strategy for complex systems, contribute directly to implementation, and help grow a high-performing team. You will work closely with internal stakeholders to understand operational challenges, identify high-leverage opportunities for automation, and deliver solutions that create measurable impact.

This role is ideal for someone who enjoys moving between technical design, coding, mentoring engineers, and working directly with users to understand their problems.

IN THIS ROLE, YOU WILL:

• Lead the technical direction, architecture, and execution of critical Cooperative Systems initiatives.
• Manage and mentor a team of engineers while maintaining meaningful hands-on technical involvement.
• Partner closely with stakeholders across Support, Operations, Finance, IT, Sales, Legal, and other functions to identify opportunities for AI-driven improvements.
• Design and build production systems that leverage large language models and other AI technologies.
• Drive engineering excellence through strong technical decision-making, code quality, operational rigor, and thoughtful system design.
• Balance rapid experimentation with long-term platform investments.
• Establish technical roadmaps and execution plans for projects spanning multiple teams.