Tier III Azure & Microsoft 365 Platform Engineer - Boston Government Services, LLC

Boston Government Services, LLC. (BGS) has created this Evergreen Talent Pool post for gathering qualified candidates for a position relating to Tier III Azure & Microsoft 365 Platform Engineer to support our clients in various locations across the US.

BGS is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects. We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities.

We work to attract and retain the best talent because the best talent delivers the best results for our clients. Our capabilities are based on our experience in complex, secure, and highly regulated environments. We leverage our experience and capabilities to provide mission-driven solutions tuned to our client's mission needs and strategic direction.

Work that Matters. People that Matter More. At BGS, we believe meaningful work starts with great people. We foster a culture built on respect, collaboration, and accountability—where employees are empowered to contribute ideas, grow professionally, and make an impact. We care about our employees’ well-being through competitive

Responsibilities

The Tier III Azure & Microsoft 365 Platform Engineer provides advanced operational support for clients’ Microsoft Azure GCC and Microsoft 365 environments. This engineer serves as the escalation point for cloud, identity, platform, and collaboration services and is responsible for maintaining secure, compliant, and highly available cloud operations.

• Provide Tier III support for Azure and Microsoft 365 environments.
• Manage Azure subscriptions, landing zones, resource groups, and platform services.
• Support Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID.
• Manage Conditional Access, MFA, and Privileged Identity Management configurations.
• Support monitoring, alerting, backup, recovery, and operational readiness activities.
• Troubleshoot complex cloud connectivity and tenant issues.
• Support infrastructure modernization and migration initiatives.
• Develop automation using PowerShell and cloud-native tooling.
• Create SOPs, runbooks, and platform architecture documentation.
• Participate in service reviews and continuous improvement efforts.
• Support KPI and SLA performance reporting.
• Coordinate escalations with Microsoft and third-party support providers.
• Conduct knowledge transfer activities for client personnel.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 5+ years of enterprise infrastructure or cloud operations experience.