remote
Tier II Service Desk Technician - Keenlogic
Software Engineer
Seeking a Tier II Service Desk Technician to provide advanced technical support. Responsibilities include troubleshooting complex issues, managing user accounts, and ensuring system stability using tools like Active Directory and Microsoft 365.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for escalated IT issues.
- Manage and maintain user accounts, permissions, and access within Active Directory.
- Support and administer Microsoft 365 services, including Exchange Online and SharePoint.
- Diagnose and resolve hardware, software, and network problems for end-users.
- Document solutions and create knowledge base articles for common issues.
- Collaborate with other IT teams to resolve complex technical challenges.
Requirements
- Proven experience as a Tier II Service Desk Technician or similar role.
- Strong understanding of Active Directory, Windows Server, and Microsoft 365.
- Proficiency in troubleshooting various hardware, software, and network issues.
- Experience with IT ticketing systems and remote support tools.
- Excellent communication and problem-solving skills.
Skills
active directorywindows server