remote
Tier II Product Technical Support Engineer - Johnson Controls
Software Engineer
Seeking a Tier II Product Technical Support Engineer to provide advanced technical assistance, troubleshoot complex issues, and ensure customer satisfaction with Johnson Controls' thermal management and building systems.
About the role
Key Responsibilities
- Provide advanced technical support for Johnson Controls' products and systems.
- Troubleshoot and resolve complex technical issues reported by customers.
- Analyze product performance and identify root causes of problems.
- Collaborate with engineering and product teams to address recurring issues.
- Document technical solutions and contribute to the knowledge base.
- Maintain high levels of customer satisfaction through effective communication and problem resolution.
Requirements
- Proven experience in a Tier II technical support role.
- Strong understanding of thermal management and building systems.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Proficiency in documenting technical issues and solutions.
Skills
technical supporttroubleshootingcustomer serviceproblem solvingcommunication