remote
Tier II Product Technical Support Engineer - jci
Software Engineer
Seeking a Tier II Product Technical Support Engineer for a remote role. This position involves advanced troubleshooting and providing expert technical assistance to customers, ensuring product satisfaction and issue resolution.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for complex product issues.
- Analyze and diagnose customer-reported problems, identifying root causes.
- Escalate unresolved issues to appropriate engineering or development teams.
- Document technical solutions and contribute to the knowledge base.
- Collaborate with cross-functional teams to improve product performance and customer experience.
Requirements
- Proven experience in a Tier II technical support role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in diagnosing and resolving technical product issues.
- Ability to work independently and manage multiple priorities in a remote setting.