onsite
Tier 3 Technical Support Engineer - myitcrew
Software Engineer
Seeking a Tier 3 Technical Support Engineer to provide advanced technical assistance, troubleshoot complex issues, and ensure customer satisfaction. Requires strong problem-solving and communication skills.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for complex customer issues.
- Diagnose and resolve hardware, software, and network problems.
- Escalate unresolved issues to appropriate internal teams.
- Document technical solutions and create knowledge base articles.
- Collaborate with development and engineering teams to improve product stability.
- Maintain high levels of customer satisfaction through effective communication and timely resolution.
Requirements
- Proven experience as a Tier 3 Technical Support Engineer or similar role.
- In-depth knowledge of operating systems, networking protocols, and common software applications.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Skills
technical supporttroubleshootingcustomer serviceit supportproblem solvingnetworking