onsite
Tier 2 Technical Support Specialist - nteg
Software Engineer
Seeking a Tier 2 Technical Support Specialist in Lebanon to provide advanced technical assistance, troubleshoot complex issues, and ensure client satisfaction. Requires strong problem-solving and communication skills.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for escalated customer issues.
- Diagnose and resolve complex hardware, software, and network problems.
- Document technical solutions and create knowledge base articles.
- Collaborate with Tier 1 support and engineering teams to resolve issues.
- Maintain high levels of customer satisfaction through effective communication and problem resolution.
Requirements
- Proven experience as a Tier 2 Technical Support Specialist or similar role.
- Strong understanding of operating systems, network protocols, and hardware.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
Skills
customer supportcommunicationproblem solving