remote
Tier 2 Technical Support Specialist - Crescendoai
Software Engineer
Seeking a Tier 2 Technical Support Specialist to provide advanced technical assistance, troubleshoot complex issues, and ensure customer satisfaction. Requires strong problem-solving skills and experience with ticketing systems.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for complex customer issues.
- Investigate, diagnose, and resolve escalated technical problems.
- Document technical solutions and contribute to the knowledge base.
- Collaborate with other technical teams to resolve issues.
- Ensure timely and effective resolution of customer inquiries.
- Maintain high levels of customer satisfaction through excellent service.
Requirements
- Proven experience in a Tier 2 technical support role.
- Strong understanding of troubleshooting methodologies and problem-solving techniques.
- Proficiency with ticketing systems and remote support tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.