onsite
Tier 2 Technical Support Engineer - myitcrew
Software Engineer
Seeking a Tier 2 Technical Support Engineer in Brooklyn to provide advanced technical assistance, troubleshoot complex issues, and ensure excellent customer service. Requires strong problem-solving skills and system knowledge.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for escalated customer issues.
- Diagnose and resolve complex hardware, software, and network problems.
- Document technical solutions and contribute to the knowledge base.
- Collaborate with other IT teams to ensure timely issue resolution.
- Maintain high levels of customer satisfaction through effective communication and support.
Requirements
- Proven experience as a Tier 2 Technical Support Engineer or similar role.
- Strong understanding of operating systems, networking protocols, and hardware.
- Excellent analytical and problem-solving abilities.
- Proficiency in documenting technical procedures and solutions.
- Strong customer service and communication skills.
Skills
technical supporttroubleshootingcustomer servicenetworkingoperating systemshardware