remoteonsite
Tier 2 Technical Support Engineer - Armis Security
Software Engineer
Seeking a Tier 2 Technical Support Engineer to provide advanced technical assistance, troubleshoot complex issues, and ensure customer satisfaction for a leading cybersecurity company.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for complex customer issues.
- Analyze and resolve escalated technical problems related to cybersecurity products.
- Collaborate with engineering and product teams to identify and resolve product defects.
- Document technical solutions and create knowledge base articles.
- Maintain high levels of customer satisfaction through effective communication and problem resolution.
- Monitor and manage support queues to ensure timely response and resolution.
Requirements
- Proven experience in a Tier 2 technical support role, preferably in cybersecurity.
- Strong troubleshooting skills for network security and software issues.
- Proficiency in operating systems such as Windows and Linux.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with ticketing systems and customer support best practices.
Skills
technical supporttroubleshootingcustomer servicenetwork securitycybersecuritylinuxwindows