remote
Tier 2 IT Engineer - On-Site - Lyra Technology Group
Software Engineer
Seeking a Tier 2 IT Engineer for on-site support. Responsibilities include advanced troubleshooting, system maintenance, and user support for Windows environments, Active Directory, and networking infrastructure.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for escalated IT issues.
- Manage and maintain Windows Server environments and Active Directory infrastructure.
- Perform network diagnostics and resolve connectivity problems.
- Assist with hardware and software deployment, configuration, and upgrades.
- Document technical procedures and solutions for knowledge base.
- Collaborate with other IT teams to ensure seamless service delivery.
Requirements
- Proven experience as an IT Support Engineer or similar role, with a focus on Tier 2 support.
- Strong understanding of Windows Server operating systems and Active Directory.
- Proficiency in network troubleshooting and TCP/IP protocols.
- Experience with hardware and software installation and maintenance.
- Excellent problem-solving and communication skills.
Skills
windows serveractive directory