remote
Tier 2 Help Desk Technician - replit
Software Engineer
Seeking a Tier 2 Help Desk Technician with macOS expertise to provide advanced technical support, troubleshoot complex endpoint issues, and manage identity and access workflows for a global software development platform.
About the role
Key Responsibilities
- Provide advanced technical support and act as an escalation point for end-user issues.
- Troubleshoot and resolve complex endpoint hardware and software problems, primarily in a macOS environment.
- Support and manage collaboration platforms including Google Workspace and Slack.
- Assist with identity and access management workflows, ensuring secure and efficient user access.
- Collaborate with infrastructure and security teams to address technical challenges and improve system reliability.
- Maintain a high level of end-user satisfaction through timely and effective technical assistance.
Requirements
- Proven experience as a Tier 2 Help Desk Technician or similar advanced support role.
- Strong proficiency in macOS troubleshooting and administration.
- Experience supporting and managing Google Workspace and Slack.
- Familiarity with identity and access management principles and tools.
- Excellent problem-solving skills and ability to work independently and as part of a team.
Skills
software developmentsystem designproblem solving