LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
Lightedge is seeking a Tier 2 Backup & Disaster Recovery Engineer to support our growing managed services platform. This role is critical in troubleshooting, triaging, and supporting enterprise backup technologies for our clients. The ideal candidate brings hands-on experience with Veeam and Commvault, a working knowledge of AWS and Azure backup environments, and the ability to manage customer incidents calmly and effectively in fast-paced situations while maintaining strong attention to detail.
Responsibilities:
- Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers
- Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach
- Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms
- Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure
- Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs
- Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system
- Collaborate with internal teams to improve platform performance and overall customer experience
- Contribute to the team knowledge base by identifying repeat issues and gaps in documentation
Education & Experience:
- Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role
- Proficiency with Veeam or Commvault backup systems
- Working knowledge of AWS and/or Microsoft Azure backup services
- Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment
- Experience working within defined support workflows and documentation standards
- Strong written and verbal communication skills with a customer-focused mindset
- Ability to remain composed and effective in high-pressure situations
Preferred Qualifications:
- Advanced experience with Veeam, Commvault, AWS, and Azure backup environments