Tier 1 Tech Support Representative VoIP - idt

Tier 1 Tech Support Representative (VoIP)

We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn.

📍 Hybrid position in Zone 4

🕒 Morning schedule (5:00 am – 2:30pm, friday & saturday OFF)

Requirements

• Must be able to work a flexible schedule and in hybrid modality
• High School Diploma
• Minimum 85% English proficiency (written and verbal)
• Strong communication and customer service skills
• Basic knowledge of software and hardware troubleshooting
• 1 year of experience in tech support, desktop support, or similar (preferred)
• Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)

Technical Knowledge (Basic / Foundational)

Basic understanding of networking (CCNA knowledge is a plus, not required)

• Network monitoring concepts
• Routing fundamentals
• Basic cybersecurity awareness
• Basic Linux knowledge
• Exposure to telephone systems / PBX (nice to have)