onsite
Tier-1 Network Monitor / Help Desk Support - GD Information Technology
Software Engineer
Seeking a Tier-1 Network Monitor and Help Desk Support professional with 3 years of experience. This role requires expertise in network operations, monitoring tools, and IT infrastructure support, along with a Top Secret/SCI clearance.
About the role
Key Responsibilities
- Monitor network performance and identify potential issues.
- Provide Tier-1 technical support to end-users via help desk channels.
- Respond to and resolve network alerts and incidents.
- Document network events and troubleshooting steps.
- Escalate complex issues to senior technical staff.
- Assist with network operations tasks as needed.
Requirements
- Minimum of 3 years of related experience in IT infrastructure and operations.
- Proficiency in Help Desk Support and Network Operations.
- Experience with Monitoring Tools is essential.
- Must possess a Top Secret/SCI clearance.
- US Citizenship is required.
Skills
network operationsmonitoring toolsit infrastructure