remote
Tier 1 IT Help Desk Support - Centretechnologies
Software Engineer
Seeking a Tier 1 IT Help Desk Support professional to provide remote technical assistance. Responsibilities include troubleshooting hardware and software issues, managing support tickets, and delivering excellent customer service.
About the role
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Escalate complex problems to higher-level support teams.
- Document all support requests and resolutions in a ticketing system.
- Assist with user account management and password resets.
- Guide users through step-by-step solutions.
Requirements
- Proven experience in an IT Help Desk or technical support role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with ticketing systems and remote support tools.
- Excellent communication and interpersonal skills.
- Ability to diagnose and resolve common technical issues effectively.
Skills
customer supportcommunicationproblem solving