Test Automation Engineer - Customer Process Automation - Bjak

BJAK is building AI-powered workflow systems that automate end-to-end insurance customer journeys, including quotes, policy issuance, renewals, endorsements, claims, payments and follow-ups. These are multi-step processes with complex business logic, where accuracy and consistency directly impact customer experience and operational outcomes.

We're looking for a Test Automation Engineer based in China who focuses on automating and validating customer-facing workflows to ensure BJAK’s insurance automation platform behaves correctly, reliably and consistently across all user journeys.

This is a fully remote position where you'll collaborate closely with our Malaysia-based engineering, product and operations teams to improve quality and reliability across customer processes.

The Mission

Build robust automated testing systems that validate and protect BJAK’s customer-facing insurance workflows, ensuring every step of the customer journey is correct, reliable and free of regression issues.

What You’ll Own

Build and maintain automated test suites for customer-facing web, API and workflow systems.

Design end-to-end test coverage for insurance customer journeys including quotes, policy issuance, renewals, endorsements and claims.

Automate validation of multi-step customer processes and workflow transitions.

Improve regression testing coverage to prevent customer-impacting issues.

Work closely with engineers and product teams to validate workflows before release.

Identify edge cases, failure scenarios and gaps in customer process flows.

Track and document bugs with clear reproduction steps and customer impact analysis.

Support manual testing for complex or evolving workflows where automation is not yet complete.

Improve QA practices, automation frameworks and test strategy across teams.

Continuously enhance confidence in customer journey stability and correctness.

What We're Looking For

Experience in QA automation, test engineering or software testing roles.

Strong ability to build automated tests for real-world customer-facing systems.

Good understanding of web UI testing, API testing and end-to-end workflow testing.

Experience validating multi-step business processes or transactional systems.

Strong attention to detail and ability to identify edge cases in user journeys.

Clear communication when reporting bugs, risks and customer-impacting issues.

Experience working closely with engineers, product and operations teams.

Strong ownership mindset for product quality and customer experience.

Practical, structured and disciplined approach to testing.

Comfortable working in fast-paced product development environments.

Bonus Points

Experience with Playwright, Cypress, Selenium or similar automation frameworks.

Experience